Norbury Property Services manages property for landlords, not for a brochure of postcodes. The office is at Unit 2 No. 5 Eastfield Avenue, London, United Kingdom, SW18 1FU. Instructions cover London and the South East.
What we take care of
- Tenant management, from move-in through the life of the tenancy
- Rent collection and arrears
- Maintenance, with contractors and a spend limit
- Compliance dates: gas safety, electrical reports, EPCs, alarms, deposits
- Inspections that are written up
- Contractor management and itemised invoices
- Financial reporting
- Emergency support outside office hours
The figures on this page are the ones already published on the NPS homepage: management since 1999, 1,200+ properties managed, 99% claimed client retention, and 24/7 support. "Claimed" stays in the retention line because the site states the figure and this repo does not contain a separate audit. There is no star rating from 150 reviews. That claim was removed.
Why landlords switch to NPS
Landlords rarely leave an agent because of a logo. They leave because something specific is not happening.
- Repairs sit for weeks with no appointment
- A gas safety record or electrical report expires without anyone writing to you
- Inspections are promised and then skipped
- Rent is not reviewed, and arrears are not chased until you notice
- The same contractor is used with no comparison
- The statement arrives late, or does not match the invoices
- There is no out-of-hours number when a pipe fails on a Sunday
- Documents live in someone else's inbox
- The property manager does not reply
If that list is familiar, score it on the 25-point health check. Then use the form below. The review looks at your current management. It is not a hard sell dressed up as a newsletter.
Which service you are actually buying
Say which it is, because the file is different:
- A house or flat: residential property management
- An office, shop, or other business premises: commercial property management
- Several properties: portfolio property management
- A Croydon instruction: property management Croydon
The London overview sits on property management London. Practical questions, including fees, voids, arrears, and compliance, are in the knowledge hub.